[마케팅] [마케팅 고객관리] Solectron 사의 고객만족 말콤 수상 사례(instance) 연구
페이지 정보
작성일 21-06-10 20:15
본문
Download : [마케팅] [마케팅 고객관리] Solectron 사의 고객만족 말콤 수상 사례 연구.ppt
설명
순서
PARADIGM II PARADIGM I + II 9. Paradigm shift: ( Assume defects(errors) ) 이 정도쯤이야 그 정도를 가지고 뭘 .. But Aim for Perfection (6 Sigma : Zero Defect) 9. Paradigm Shift: ( Attitude ) IAKI NIH PITM NMJ to Continuous Improvement 9. Paradigm Shift: ( Blame on individual/Focus on the person ) Frontline Leadersh...
*
Customer Satisfaction Management
How to Keep Customers for Life
Using
Customer Satisfaction Assessment
Solectron Corporation
*
Abbreviation
CSA
CSI
CCRP
QPI
QIP
SPC
Kaizen
TCS
CMC
RFQ
: Customer Satisfaction Assessment
: Customer Satisfaction Index
:Customer Complaint Resolution Process
: Quality & Productivity Improvement
: Quality Improvement Plan
: Statistical Process Control
: Continues Improvement
: Total Customer Satisfaction
: Capacity Management Committee
: Requirement for Quotation
*
Solectron Corporation(NYSE:SLR)
is
a global, independent provider of
customized, integrated manufacturing services to
original equipment manufacturers(OEMs)
in the electronics industry.
Solecron emphasizes
high quality and high levels of
customer satisfaction.
*
Solectron Corporation was
founded
in November 1977
by
Roy Kusumoto
and
who was joined shortly thereafter by
Dr.Winston Chen.
*
Solectron Beliefs
Customer First
Respect For Th…(skip)
레포트/경영경제
[마케팅] [마케팅 고객관리] Solectron 사의 고객만족 말콤 수상 사례(instance) 연구
Download : [마케팅] [마케팅 고객관리] Solectron 사의 고객만족 말콤 수상 사례 연구.ppt( 82 )
마케팅,마케팅,고객관리,Solectron,사,고객만족,말콤,수상,사례,경영경제,레포트
[마케팅] [마케팅 고객관리] Solectron 사의 고객만족 말콤 수상 사례(instance) 연구
[마케팅] [마케팅 고객관리] Solectron 사의 고객만족 말콤 수상 사례 연구 , [마케팅] [마케팅 고객관리] Solectron 사의 고객만족 말콤 수상 사례 연구경영경제레포트 , 마케팅 마케팅 고객관리 Solectron 사 고객만족 말콤 수상 사례
![[마케팅]%20[마케팅%20고객관리]%20Solectron%20사의%20고객만족%20말콤%20수상%20사례%20연구_ppt_01.gif](http://www.allreport.co.kr/View/%5B%EB%A7%88%EC%BC%80%ED%8C%85%5D%20%5B%EB%A7%88%EC%BC%80%ED%8C%85%20%EA%B3%A0%EA%B0%9D%EA%B4%80%EB%A6%AC%5D%20Solectron%20%EC%82%AC%EC%9D%98%20%EA%B3%A0%EA%B0%9D%EB%A7%8C%EC%A1%B1%20%EB%A7%90%EC%BD%A4%20%EC%88%98%EC%83%81%20%EC%82%AC%EB%A1%80%20%EC%97%B0%EA%B5%AC_ppt_01.gif)
![[마케팅]%20[마케팅%20고객관리]%20Solectron%20사의%20고객만족%20말콤%20수상%20사례%20연구_ppt_02.gif](http://www.allreport.co.kr/View/%5B%EB%A7%88%EC%BC%80%ED%8C%85%5D%20%5B%EB%A7%88%EC%BC%80%ED%8C%85%20%EA%B3%A0%EA%B0%9D%EA%B4%80%EB%A6%AC%5D%20Solectron%20%EC%82%AC%EC%9D%98%20%EA%B3%A0%EA%B0%9D%EB%A7%8C%EC%A1%B1%20%EB%A7%90%EC%BD%A4%20%EC%88%98%EC%83%81%20%EC%82%AC%EB%A1%80%20%EC%97%B0%EA%B5%AC_ppt_02.gif)
![[마케팅]%20[마케팅%20고객관리]%20Solectron%20사의%20고객만족%20말콤%20수상%20사례%20연구_ppt_03.gif](http://www.allreport.co.kr/View/%5B%EB%A7%88%EC%BC%80%ED%8C%85%5D%20%5B%EB%A7%88%EC%BC%80%ED%8C%85%20%EA%B3%A0%EA%B0%9D%EA%B4%80%EB%A6%AC%5D%20Solectron%20%EC%82%AC%EC%9D%98%20%EA%B3%A0%EA%B0%9D%EB%A7%8C%EC%A1%B1%20%EB%A7%90%EC%BD%A4%20%EC%88%98%EC%83%81%20%EC%82%AC%EB%A1%80%20%EC%97%B0%EA%B5%AC_ppt_03.gif)
![[마케팅]%20[마케팅%20고객관리]%20Solectron%20사의%20고객만족%20말콤%20수상%20사례%20연구_ppt_04.gif](http://www.allreport.co.kr/View/%5B%EB%A7%88%EC%BC%80%ED%8C%85%5D%20%5B%EB%A7%88%EC%BC%80%ED%8C%85%20%EA%B3%A0%EA%B0%9D%EA%B4%80%EB%A6%AC%5D%20Solectron%20%EC%82%AC%EC%9D%98%20%EA%B3%A0%EA%B0%9D%EB%A7%8C%EC%A1%B1%20%EB%A7%90%EC%BD%A4%20%EC%88%98%EC%83%81%20%EC%82%AC%EB%A1%80%20%EC%97%B0%EA%B5%AC_ppt_04.gif)
![[마케팅]%20[마케팅%20고객관리]%20Solectron%20사의%20고객만족%20말콤%20수상%20사례%20연구_ppt_05.gif](http://www.allreport.co.kr/View/%5B%EB%A7%88%EC%BC%80%ED%8C%85%5D%20%5B%EB%A7%88%EC%BC%80%ED%8C%85%20%EA%B3%A0%EA%B0%9D%EA%B4%80%EB%A6%AC%5D%20Solectron%20%EC%82%AC%EC%9D%98%20%EA%B3%A0%EA%B0%9D%EB%A7%8C%EC%A1%B1%20%EB%A7%90%EC%BD%A4%20%EC%88%98%EC%83%81%20%EC%82%AC%EB%A1%80%20%EC%97%B0%EA%B5%AC_ppt_05.gif)
![[마케팅]%20[마케팅%20고객관리]%20Solectron%20사의%20고객만족%20말콤%20수상%20사례%20연구_ppt_06.gif](http://www.allreport.co.kr/View/%5B%EB%A7%88%EC%BC%80%ED%8C%85%5D%20%5B%EB%A7%88%EC%BC%80%ED%8C%85%20%EA%B3%A0%EA%B0%9D%EA%B4%80%EB%A6%AC%5D%20Solectron%20%EC%82%AC%EC%9D%98%20%EA%B3%A0%EA%B0%9D%EB%A7%8C%EC%A1%B1%20%EB%A7%90%EC%BD%A4%20%EC%88%98%EC%83%81%20%EC%82%AC%EB%A1%80%20%EC%97%B0%EA%B5%AC_ppt_06.gif)
다.
